Shapes Hairdressing Awarded Prestigious PHAB Standard For Third Time
We are excited to announce that Shapes Hairdressing’s hair salons in Leicester have been awarded the prestigious PHAB Standard for the third time running, meaning that we have now reached Gold level – the highest honour from PHAB.
PHAB stands for Performance in Hair and Beauty; it’s a system for recognising great customer service and business performance, to help clients find the best salon professionals and businesses, and help employers to identify the best recruits for their business.
For salon professionals PHAB standards are achievable at Bronze, Silver and Gold levels. They are awarded by measuring a combination of customer count, repeat customer visits and retail sales.
The thinking here is that by providing outstanding professional services, great customer care and recommending the correct home care, clients return time and again, which proves the level of excellence of either an individual salon professional or a business.
“To be made a PHAB style standard is really fantastic as the system sets the standard of excellence in salons across the UK.
Much like the Michelin star system, representatives will stage spontaneous visits at the salon and judge the work that has been carried out. For our salons to be classed as high performing is great.”
Clare Halford | Shapes Hairdressing Co-Founder